Trusted Digital Transformation Partner
800
Projects
Delivered
Delivered
11
Years of
Experience
Experience
20
Countries
Served
Served
NetSuite Partners
NetSuite Support & AMS
Reviewed & updated:
Maximise your NetSuite investment with Application Managed Services that treat the system as something to keep improving, not just keep running. Our certified NetSuite consultants provide SLA-backed support with a dedicated account manager who actually knows your configuration history, so a ticket does not start with re-explaining your business every time. Beyond break-fix support, we run proactive system monitoring and monthly health-check reports that catch a slowing saved search or a growing customisation debt before it becomes a performance problem users complain about. Custom SuiteScript development continues after go-live for the enhancements that come up once real usage reveals what the original implementation missed, and we manage NetSuite's twice-yearly release upgrades with regression testing against your customisations — the step organisations without dedicated AMS support most often skip, right up until an upgrade breaks something in production.
Certified Team
20+ Countries
1,000+ Projects
Since 2015
What We Offer
Our NetSuite Support Service Offerings
Comprehensive services tailored to your business goals — delivered by certified experts with a proven track record across 20+ countries.
24/7 Technical Support
Round-the-clock support with dedicated account managers and SLA-backed response times for critical business issues.
System Optimization
Continuous performance tuning, workflow optimization, and best practice implementation to maximize system efficiency and user productivity.
Upgrade & Enhancement
Manage NetSuite releases, develop custom SuiteScript solutions, and implement new features to keep your system current and competitive.
11+
Years of Experience
150+
Certified Consultants
800+
Projects Delivered
20+
Countries Served
Why Choose Us
Why ROSTAN Technologies?
Certified expertise, proven delivery methodology, and a genuine commitment to your business outcomes — across every technology and every engagement.
NetSuite Solution Provider
Authorised NetSuite solution provider with certified architects and functional consultants across ERP, CRM, and SuiteCommerce.
Industry-Tuned Implementations
Pre-configured NetSuite solutions for manufacturing, distribution, retail, and professional services — faster go-live, fewer surprises.
Seamless Migrations
Structured data migration methodology with zero data loss. Clean cutover from legacy ERP with full regression testing.
NetSuite AMS
Post-implementation managed services: proactive monitoring, enhancements, release upgrades, and SLA-backed incident support.
Capabilities
Key Features & Capabilities
Our managed services team provides proactive monitoring, issue resolution, and continuous improvement to keep your NetSuite system running smoothly and aligned with evolving business needs.
Dedicated Account Manager
SLA-Backed Response Times
Proactive System Monitoring
Monthly Health Check Reports
Custom SuiteScript Development
Release Management & Testing
Industry Use Cases
Where NetSuite Support & AMS Delivers Real Results
Practical, proven applications of NetSuite Support & AMS across the industries ROSTAN Technologies serves — grounded in real-world enterprise deployments, not theory.
Wholesale & Distribution
Ongoing administration, saved-search and workflow tuning, and release-readiness for distributors.
Retail & E-commerce
Peak-season support and performance optimisation for high-order-volume retailers.
Professional Services
Continuous enhancement of project and billing processes as the firm grows.
Manufacturing
SuiteScript and SuiteFlow maintenance that keeps custom manufacturing logic healthy.
FAQ
Frequently Asked
Frequently Asked
Questions
What is included in your NetSuite AMS?
Our AMS includes incident management, bug fixes, configuration changes, minor enhancements, user support, performance monitoring, and quarterly system health checks with a dedicated support team.
Do you provide 24/7 NetSuite support?
Yes, we offer flexible support models including 24/7 coverage with guaranteed SLA response times. Our global delivery model ensures round-the-clock coverage across time zones.
How do you handle NetSuite version upgrades?
We manage the complete upgrade lifecycle including impact analysis, custom code review, regression testing, user acceptance testing, and post-upgrade monitoring to ensure smooth transitions.
What response time SLA do you offer for NetSuite AMS?
SLA tiers are matched to ticket severity — critical production issues get the fastest guaranteed response, with standard enhancement requests on a longer, agreed turnaround. Exact tiers are set in the support agreement based on your business hours and criticality.
Can you take over support from our current NetSuite partner or in-house admin?
Yes — this is a common engagement. We start with a configuration and customisation audit to understand what exists before taking over ticket support, so nothing gets missed in the handover.
Asked Questions
Ready to Get Started?
Talk to our certified consultants. Get a free consultation and discover how ROSTAN Technologies can transform your business — with speed, security, and measurable outcomes.
